Mobile Security

Mobile Banking Security

Mobile banking from Rockland Savings Bank, FSB is a safe and convenient way to stay connected to your account 24/7 with our TouchBanking mobile banking app. However, there are always general precautions you can take when accessing any of your online accounts. With any smartphone, there are several different ways to use mobile banking and each one has a unique set of tips to follow. Follow these general guidelines for the highest level of mobile banking safety.

  • Avoid making your personal information readily accessible. Don't share your password or security questions with anyone or save it on your phone or computer.
  • Password-protect your phone so others cannot access your information if its lost or stolen.
  • Monitor your records and accounts on a regular basis.
  • Report a stolen smartphone with your wireless provider Mobile Web Security so they can prevent access to the phone.

For more information, read the following article: A Cybersecurity Guide for the Financial Institution Customer

Mobile Web Security

With a variety of mobile devices at its peak of popularity, many people are using mobile web browsers to access their online banking. These web browsers have built-in features, like standard site encryption, to protect your mobile banking security. For added mobile banking security, follow these simple tips:

  • Log out and close your browser when you are not using the internet on your phone.
  • Use secure, encrypted websites for transactions on your mobile device.
  • Don't click through to websites from emails, even if they look like they are from your bank. Always visit your bank's website by typing in the website address, or by bookmarking it.
  • Never give out your password or account number on a site you are unsure about.
  • Avoid public Wi-Fi connections, when possible.

Text Messaging Security

  • Password-protect your mobile device so others cannot access your information if it is ever lost or stolen.
  • Prevent text messages from being read while your mobile device is locked.
  • Never respond to unsolicited text messages. If you don't know who sent it or you didn't expect it just delete them.
  • Check your phone bill for unwanted services that charge for premium content or direct billing charges.
  • Never click on web links in unsolicited text messages.

E-Mail Fraud

If you receive unsolicited or unfamiliar email requests, you should either delete them immediately or confirm through other means that the email is legitimate before opening it. If you receive such an email request, do not open it, do not click on its links, do not open its attachments and do not reply or forward it.

Debit Card Fraud

Frequently check your account activity for possible unauthorized transactions and immediately report any such occurrences to us.

Beware of Identity Theft & Scams

Stay Secure... Help us protect your financial information. Reconcile your bank and credit card statements monthly. Keep your personal information safe and secure. Shred personal and financial information before you discard it. Immediately report any lost or stolen information and any discrepancies on your statements.

Please remember, Rockland Savings Bank will never contact you to request your personal account information. If you receive a request by telephone, letter, email or text messaging for your personal information, account numbers, PIN or passwords, do not give out that information. To verify whether a request is legitimate, call your bank using phone numbers from your bank statements. Do not call back using a number provided by the requester or click on a link in an email.

Warning to our customers about phony telephone calls and automated messages (robocalls) that claim to be from Rockland Savings Bank. This fraudulent activity known as "vishing" attempts to acquire sensitive information, such as account numbers, passwords or PIN numbers, for use in accessing financial accounts. Non-bank customers may also receive these calls. These "vishing" scammers have only phone numbers and geographic information. They do not have your personal financial information! It is very difficult for legal authorities to monitor or trace Vishing. We want to remind our customers: DO NOT GIVE OUT PERSONAL INFORMATION OVER THE PHONE OR RELEASE YOUR INFORMATION ON THE INTERNET!

Counterfeit Cashier’s Checks bearing our name are in circulation

If you receive a suspicious letter/check in the mail from an unknown person or company, it’s probably a check scam. Unfortunately, if you deposit the check into your bank account, the check will be returned as a fraudulent item and you will be required to repay your bank for the amount of the check. To verify whether a check is legitimate, contact the bank before you deposit the check into your account.

If you have been a victim of identity theft or a scam, file a complaint with local law enforcement and contact your financial institution.